Customer Specialist Team

For better security, you are recommended to update the CoinEx Vault App with the following offline method, which is also available for Android users who are downloading the App for the first time. ...

Create your first multi-signature wallet on CoinEx Vault from scratch and learn commonly used basics.   1. What You Will Learn You will create group multi-sig wallets on CoinEx Vault You will lear...

Step 1: Enter the homepage of a personal wallet, click the “Manage” button. Step 2: Check the box to display the asset on the home page or uncheck to hide it. Click the icon on the right to filter...

If the approval process is enabled in your group and you are one of the approvers, each new request must be approved before proceeding to the next step.Request Processing Flow: Initiate Request - A...

Q1: Why install and update the App offline? Sensitive information, such as your wallet's mnemonic, is stored locally on your device, and anyone who owns the mnemonic has control of the asset. If yo...

CoinEx Vault belongs to the CoinEx Group, with a strong product and R&D team comprised of experts from well-known Internet companies and the crypto industry. CoinEx Vault is a safe and convenient c...

Step 1: Access the receiving entrance.Find the asset to receive in the group wallet, and click “Receive”. You can choose any one of the 3 ways to open the receiving pop-up, as shown below. In this ...

CoinEx Vault multi-sig wallet supports asset management on multiple networks. If your group needs to use one or more networks, please activate them one by one after the group is created.   Step 1: ...

Step 1: Create a GroupAfter logging in to CoinEx Vault (connecting your wallet), you can start “Creating a Group” in the sidebar. Step 2: Setting Basic Group InformationSet a name and description f...

Step 1: Click “Avatar - Wallet Settings” on the top navigation bar. Step 2: Choose “Change Avatar”. Step 3: Upload a customized avatar or use the system default avatar according to your needs, an...