Customer Specialist Team

The sidebar on the CoinEx Vault homepage displays a list of personal wallets and group wallets for quick access and management. The following tutorial will show you how to manage the group wallet l...

Step 1: Go to the “More - Wallet Settings” from your personal wallet homepage. Step 2: Click the “Change Email” button. Step 3: Enter the new email address and email verification code, and click ...

Step 1: Enter the homepage of the group, select “More--Message Signature”. Step 2: Select the network to which the address to be signed belongs. Step 3: Fill in the message and request descriptio...

CoinEx Vault also provides individual users with a secure personal cryptocurrency wallet, supporting multi-chain asset storage and management. It employs a cold-hot isolation architecture (combinin...

Cold Wallet A cold wallet is a type of cryptocurrency wallet that stores assets offline, typically without an internet connection. Due to its offline nature, cold wallets offer high security, effec...

Accident protection is featured in CoinEx Vault to safeguard users' assets. It is used to protect against the risk that multi-sig members are accidentally unable to fulfill the signature requiremen...

Q1: Why didn't the recipient receive the payment? On-chain transfers require confirmations from the entire network and cannot be interfered with during the process. Possible reasons include, but ar...

What Is an XRP Reserve? The XRP network requires users to maintain a minimum amount of XRP as a reserve when creating and using addresses. This prevents spam accounts and ensures network health.   ...

Q1: Why does the Bluetooth connection fail? Possible reasons include, but are not limited to: Your mobile device or PC has not enabled Bluetooth connection permission.      -- Ensure that the dev...

For better security, you are recommended to update the CoinEx Vault App with the following offline method, which is also available for Android users who are downloading the App for the first time. ...