Customer Specialist Team

Step 1: Access the transferFind the asset you want to transfer in the group and click “Send”. The figure below shows 3 ways to access the asset transfer page. Choose any one of them to open the tra...

Step 1: Select and enter the group from the sidebar, and choose “More - Group Management”. Step 2: Edit group name: Click the “Edit” button; Enter a new group name (no more than 10 characters) and...

Step 1: Open the transfer pageFind the asset you want to transfer to your personal wallet and click “Send”. The figure below shows 3 ways to access the asset transfer page, choose any one of them t...

Encrypted mnemonic phrase backup is the encryption of the mnemonic phase. It includes a mnemonic phrase password and a ciphertext QR code. The mnemonic phrase password is a password of 8 to 32 char...

After connecting the wallet, your personal wallet shown on the web will synchronize with the wallet name set in the App. To reset the name, you need to operate it from the App.   Step 1: Click the ...

If you already have a wallet, you can import and use it in CoinEx Vault.   Step 1: If you're opening the App for the first time, follow the on-screen instructions to import a wallet. If you alread...

Mnemonic Phrase (also called Recovery Phrase or Seed Phrase) is a sequence of 12, 18, or 24 English words used to restore and back up all private keys and assets in a crypto wallet.   The mnemonic ...

Blockchain is a distributed database technology that records transactions or data in a decentralized manner, using cryptography to ensure immutability and transparency. Data is structured into chro...

Contract interaction refers to the process of communicating and operating with smart contracts on the blockchain via a wallet. A smart contract is a piece of automated code deployed on the blockcha...

Contract interaction refers to the process of communicating and operating with smart contracts on the blockchain via a wallet. A smart contract is a piece of automated code deployed on the blockcha...