Customer Specialist Team

The CoinEx Vault App must be used in combination with the official website, which should be connected to the App's Cold Wallet via Bluetooth or USB. Please enable Bluetooth on your devices before c...

Step 1: Access the receiving entrance.Find the asset to receive in your personal wallet, and click “Receive”. You can choose any one of the 3 ways to open the receiving pop-up, as shown below. In t...

Mnemonic phrase is the other form of the private key, given the fact that it's the only identity of on-chain assets, anyone who has your private key (or mnemonic words) can control the assets on th...

A blockchain wallet works as an account for blockchain assets, and creating a wallet means creating an account in the blockchain system to keep your crypto asset. With CoinEx Vault, you can easily ...

Bitcoin is the first decentralized digital currency, created by Satoshi Nakamoto in 2009. It operates on blockchain technology, enabling trustless transaction verification via a peer-to-peer networ...

Software Wallet A software wallet is a tool for managing cryptocurrencies through applications or web interfaces, categorized into desktop wallets, mobile wallets, and web wallets. Its private keys...

Q1: What should I do if I forget my security password? To ensure the security of user assets, all user authentication information (such as wallet security password, mnemonics/private key, etc.) nee...

Multi-sig, i.e., multiple signatures, is a security method for authorizing asset transactions with multiple signatures, which can enhance the security and reliability of transactions and avoid the ...

The Ripple network is designed to provide a faster, more cost-effective, and reliable method for cross-border payments, with its native cryptocurrency being XRP. XRP Multi-signing is a transaction ...

Please follow this tutorial to configure your CoinEx Vault App first, and then configure your web account.   Step 1: Download the CoinEx Vault App If you are using an iOS mobile device, click here ...